I see that in many topics we get new posts months or even years after the topic was originally created starting with “I have this problem too”. Quite often, these “me too” posts end up having a separate issue, and are thus just creating noise in otherwise done topics. Optimally, people should create new topics and instead link to any old topics that might be relevant.
In cases like this, moderators are able to split a topic into two topics, but I think that is the last resort, as it requires active work on our part.
Another solution, that should help make this problem smaller, is to auto-close topics, e.g. disabling any further posts. We have a couple of levers to control this.
- A: When a post is marked as a Solution by the topic creator or a moderator it can be auto-closed a number of hours later.
- B: Topics can be auto-closed a number of hours after the original post.
- C: Topics can be auto-closed a number of hours after the last activity.
Currently, the following policy is in action:
- A: Auto-close 72h after post is marked as a Solution.
- Do we want to adjust the delay from a Solution is marked (A) to auto-close from 72h to something else?
- Do we want to enact an auto-close policy in general (B or C)?
- If so, I assume we prefer it to be a number of hours after the last activity (C ), not the original post (B)?
- If so, how long should we let a topic be open for further discussion before closing it? 3 months? 6 months? 12 months?
For policy B and C, we can control this per category, e.g. auto-close in Q&A, but leave open forever in Ideas and Show and tell.