# Spotify login issues

**URL:** <https://discourse.mopidy.com/t/spotify-login-issues/4916>\
**Category:** Help and support\
**Created:** [May 3, 2021, 9:25pm UTC](https://discourse.mopidy.com/t/spotify-login-issues/4916 "2021-05-03T21:25:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![james\_yakub](https://avatars.discourse-cdn.com/v4/letter/j/f07891/32.png) [@james\_yakub](https://discourse.mopidy.com/u/james_yakub)\
**Post date:** [May 3, 2021, 9:25pm UTC](https://discourse.mopidy.com/t/spotify-login-issues/4916/1 "2021-05-03T21:25:27Z")

</div>

Hi,

I am struggling to get mopidy\_spotify working. In terms of background:

\*I am running it on a PI Zero  
\*I have a spotify premium account (not facebook based).

- I am running mopidy as a service  
\*I have completed the authentication steps on the mopidy\_spotify site and loaded them into the /etc/mopidy/mopidy.conf location.
- I am using mopidy-Iris as a web front end, but have also tried Remotedy

Within Iris if I click on a spotify track and request it to play the mopidy logs indicate the lookup failed and that I need to be logged in on the backend. I can’t quite work out what to look into next so appreciate any guidance.

sudo mopidyctl config provides the following (note I have \*\* some characters of my credentials)

Running “/usr/bin/mopidy --config /usr/share/mopidy/conf.d:/etc/mopidy/mopidy.conf config” as user mopidy  
INFO [MainThread] mopidy. **main** Starting Mopidy 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: spotify\_web = mopidy\_spotify\_web:Extension  
DEBUG [MainThread] mopidy\_spotify\_web loading mopidy-web extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-Spotify-Web 0.3.0  
DEBUG [MainThread] mopidy.ext Loading entry point: mpd = mopidy\_mpd:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-MPD 3.1.0  
DEBUG [MainThread] mopidy.ext Loading entry point: iris = mopidy\_iris:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-Iris 3.57.6  
DEBUG [MainThread] mopidy.ext Loading entry point: file = mopidy.file:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-File 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: http = mopidy.http:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-HTTP 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: m3u = mopidy.m3u:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-M3U 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: softwaremixer = mopidy.softwaremixer:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-SoftwareMixer 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: stream = mopidy.stream:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-Stream 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: spotify = mopidy\_spotify:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-Spotify 4.1.0  
DEBUG [MainThread] mopidy.ext Discovered extensions: spotify\_web, mpd, iris, file, http, m3u, softwaremixer, stream, spotify  
DEBUG [MainThread] mopidy.config.keyring Fetching passwords from your keyring failed. Any passwords stored in the keyring will not be available. (org.freedesktop.DBus.Error.NotSupported: Unable to autolaunch a dbus-daemon without a $DISPLAY for X11)  
INFO [MainThread] mopidy.config Loading config from builtin defaults  
INFO [MainThread] mopidy.config Loading config from file:///usr/share/mopidy/conf.d/mopidy.conf  
INFO [MainThread] mopidy.config Loading config from file:///etc/mopidy/mopidy.conf  
INFO [MainThread] mopidy.config Loading config from command line options  
DEBUG [MainThread] mopidy.ext Validating extension: spotify\_web  
DEBUG [MainThread] mopidy.ext Validating extension: mpd  
DEBUG [MainThread] mopidy.ext Validating extension: iris  
DEBUG [MainThread] mopidy.ext Validating extension: file  
DEBUG [MainThread] mopidy.ext Validating extension: http  
DEBUG [MainThread] mopidy.ext Validating extension: m3u  
DEBUG [MainThread] mopidy.ext Validating extension: softwaremixer  
DEBUG [MainThread] mopidy.ext Validating extension: stream  
DEBUG [MainThread] mopidy.ext Validating extension: spotify  
INFO [MainThread] mopidy. **main** Enabled extensions: spotify\_web, stream, file, m3u, http, mpd, iris, softwaremixer, spotify  
INFO [MainThread] mopidy. **main** Disabled extensions: none  
[core]  
cache\_dir = /var/cache/mopidy  
config\_dir = /etc/mopidy  
data\_dir = /var/lib/mopidy  
max\_tracklist\_length = 10000  
restore\_state = false

[logging]  
verbosity = 4  
format = %(levelname)-8s [%(threadName)s] %(name)s %(message)s  
color = false  
config\_file =

[audio]  
mixer = software  
mixer\_volume =  
output = autoaudiosink  
buffer\_time =

[proxy]  
scheme =  
hostname =  
port =  
username =  
password =

[spotify\_web]  
enabled = true  
client\_id = 4afb633b-3b53-4f93-b768-9\*\*\*\*\*  
client\_secret = 93UHJdLlfc-EtmeULOVRH1r\_9yyU6KoBQOW\*\*\*\*\*  
mopidy\_token\_url = [https://auth.mopidy.com/spotify/token](https://auth.mopidy.com/spotify/token)  
spotify\_token\_url = [https://accounts.spotify.com/api/token](https://accounts.spotify.com/api/token)  
use\_mopidy\_oauth\_bridge = true  
refresh\_token = please configure if you want to use spotify auth instead of mopidy swap service

[mpd]  
enabled = true  
hostname = 0.0.0.0  
port = 6600  
password =  
max\_connections = 20  
connection\_timeout = 60  
zeroconf = Shower mpd  
command\_blacklist =  
listall  
listallinfo  
default\_playlist\_scheme = m3u

[iris]  
enabled = true  
country = GB  
locale = en\_GB  
spotify\_authorization\_url = \*\*\*\*\*\*  
lastfm\_authorization\_url = \*\*\*\*\*\*  
genius\_authorization\_url = \*\*\*\*\*\*  
data\_dir = $XDG\_DATA\_DIR/iris

[file]  
enabled = true  
media\_dirs =  
$XDG\_MUSIC\_DIR|Music  
~/|Home  
excluded\_file\_extensions =  
.directory  
.html  
.jpeg  
.jpg  
.log  
.nfo  
.pdf  
.png  
.txt  
.zip  
show\_dotfiles = false  
follow\_symlinks = false  
metadata\_timeout = 1000

[http]  
enabled = true  
hostname = 0.0.0.0  
port = 6680  
zeroconf = Shower http  
allowed\_origins =  
csrf\_protection = true  
default\_app = mopidy

[m3u]  
enabled = true  
base\_dir =  
default\_encoding = latin-1  
default\_extension = .m3u8  
playlists\_dir =

[softwaremixer]  
enabled = true

[stream]  
enabled = true  
protocols =  
http  
https  
mms  
rtmp  
rtmps  
rtsp  
metadata\_blacklist =  
timeout = 5000

[spotify]  
enabled = true  
username = gn6xankxnvn51hah\*\*\*\*\*  
password = \*\*\*\*\*\*\*\*  
client\_id = 4afb633b-3b53-4f93-b768-912074\*\*\*\*  
client\_secret = \*\*\*\*\*\*\*\*  
bitrate = 320  
volume\_normalization = true  
private\_session = false  
timeout = 10  
allow\_cache = true  
allow\_network = true  
allow\_playlists = true  
search\_album\_count = 20  
search\_artist\_count = 10  
search\_track\_count = 50  
toplist\_countries =

sudo mopidyctl deps provides:

Running “/usr/bin/mopidy --config /usr/share/mopidy/conf.d:/etc/mopidy/mopidy.conf deps” as user mopidy  
INFO [MainThread] mopidy. **main** Starting Mopidy 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: spotify\_web = mopidy\_spotify\_web:Extension  
DEBUG [MainThread] mopidy\_spotify\_web loading mopidy-web extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-Spotify-Web 0.3.0  
DEBUG [MainThread] mopidy.ext Loading entry point: mpd = mopidy\_mpd:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-MPD 3.1.0  
DEBUG [MainThread] mopidy.ext Loading entry point: iris = mopidy\_iris:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-Iris 3.57.6  
DEBUG [MainThread] mopidy.ext Loading entry point: file = mopidy.file:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-File 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: http = mopidy.http:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-HTTP 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: m3u = mopidy.m3u:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-M3U 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: softwaremixer = mopidy.softwaremixer:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-SoftwareMixer 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: stream = mopidy.stream:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-Stream 3.1.1  
DEBUG [MainThread] mopidy.ext Loading entry point: spotify = mopidy\_spotify:Extension  
DEBUG [MainThread] mopidy.ext Loaded extension: Mopidy-Spotify 4.1.0  
DEBUG [MainThread] mopidy.ext Discovered extensions: spotify\_web, mpd, iris, file, http, m3u, softwaremixer, stream, spotify  
DEBUG [MainThread] mopidy.config.keyring Fetching passwords from your keyring failed. Any passwords stored in the keyring will not be available. (org.freedesktop.DBus.Error.NotSupported: Unable to autolaunch a dbus-daemon without a $DISPLAY for X11)  
INFO [MainThread] mopidy.config Loading config from builtin defaults  
INFO [MainThread] mopidy.config Loading config from file:///usr/share/mopidy/conf.d/mopidy.conf  
INFO [MainThread] mopidy.config Loading config from file:///etc/mopidy/mopidy.conf  
INFO [MainThread] mopidy.config Loading config from command line options  
DEBUG [MainThread] mopidy.ext Validating extension: spotify\_web  
DEBUG [MainThread] mopidy.ext Validating extension: mpd  
DEBUG [MainThread] mopidy.ext Validating extension: iris  
DEBUG [MainThread] mopidy.ext Validating extension: file  
DEBUG [MainThread] mopidy.ext Validating extension: http  
DEBUG [MainThread] mopidy.ext Validating extension: m3u  
DEBUG [MainThread] mopidy.ext Validating extension: softwaremixer  
DEBUG [MainThread] mopidy.ext Validating extension: stream  
DEBUG [MainThread] mopidy.ext Validating extension: spotify  
INFO [MainThread] mopidy. **main** Enabled extensions: softwaremixer, http, spotify, stream, file, iris, spotify\_web, mpd, m3u  
INFO [MainThread] mopidy. **main** Disabled extensions: none  
Executable: /usr/bin/mopidy  
Platform: Linux-5.10.17±armv6l-with-debian-10.9  
Python: CPython 3.7.3 from /usr/lib/python3.7  
Mopidy: 3.1.1 from /usr/lib/python3/dist-packages  
Mopidy-Iris: 3.57.6 from /usr/local/lib/python3.7/dist-packages  
setuptools: 40.8.0 from /usr/lib/python3/dist-packages  
Pykka: 2.0.3 from /usr/lib/python3/dist-packages  
Mopidy: 3.1.1 from /usr/lib/python3/dist-packages  
Mopidy-MPD: 3.1.0 from /usr/local/lib/python3.7/dist-packages  
setuptools: 40.8.0 from /usr/lib/python3/dist-packages  
Pykka: 2.0.3 from /usr/lib/python3/dist-packages  
Mopidy: 3.1.1 from /usr/lib/python3/dist-packages  
Mopidy-Spotify: 4.1.0 from /usr/lib/python3/dist-packages  
Mopidy-Spotify-Web: 0.3.0 from /usr/local/lib/python3.7/dist-packages  
Mopidy: 3.1.1 from /usr/lib/python3/dist-packages  
Mopidy-Spotify: 4.1.0 from /usr/lib/python3/dist-packages  
setuptools: 40.8.0 from /usr/lib/python3/dist-packages  
Pykka: 2.0.3 from /usr/lib/python3/dist-packages  
spotipy: 2.18.0 from /usr/local/lib/python3.7/dist-packages  
urllib3: 1.26.4 from /usr/local/lib/python3.7/dist-packages  
requests: 2.25.1 from /usr/local/lib/python3.7/dist-packages  
urllib3: 1.26.4 from /usr/local/lib/python3.7/dist-packages  
certifi: 2018.8.24 from /usr/lib/python3/dist-packages  
chardet: 3.0.4 from /usr/lib/python3/dist-packages  
idna: 2.6 from /usr/lib/python3/dist-packages  
six: 1.15.0 from /usr/local/lib/python3.7/dist-packages  
requests: 2.25.1 from /usr/local/lib/python3.7/dist-packages  
urllib3: 1.26.4 from /usr/local/lib/python3.7/dist-packages  
certifi: 2018.8.24 from /usr/lib/python3/dist-packages  
chardet: 3.0.4 from /usr/lib/python3/dist-packages  
idna: 2.6 from /usr/lib/python3/dist-packages  
GStreamer: 1.14.4.0 from /usr/lib/python3/dist-packages/gi  
Detailed information:  
Python wrapper: python-gi 3.30.4  
Relevant elements:  
Found:  
uridecodebin  
souphttpsrc  
appsrc  
alsasink  
osssink  
oss4sink  
pulsesink  
id3demux  
id3v2mux  
lamemp3enc  
mpegaudioparse  
mpg123audiodec  
vorbisdec  
vorbisenc  
vorbisparse  
oggdemux  
oggmux  
oggparse  
flacdec  
flacparse  
shout2send  
Not found:  
flump3dec  
mad

this is part of the logs when I try to play a track:  
May 03 22:21:33 raspberrypi mopidy[487]: DEBUG [SpotifyEventLoop] spotify.eventloop Waiting 299.981s for new events  
May 03 22:21:38 raspberrypi mopidy[487]: DEBUG [HttpServer] mopidy.http.handlers Received WebSocket message from 192.168.1.127: '{“method”:“core.tracklist.add”,“params”:{“uris”:[“spotify:track:1UvTPXlImVd4jcucK4qJwb”],"at  
May 03 22:21:38 raspberrypi mopidy[487]: DEBUG [SpotifyBackend-6] spotify.session Notify main thread  
May 03 22:21:38 raspberrypi mopidy[487]: DEBUG [SpotifyEventLoop] spotify.eventloop Notification received; processing events  
May 03 22:21:38 raspberrypi mopidy[487]: INFO [SpotifyBackend-6] mopidy\_spotify.lookup Failed to lookup ‘spotify:track:1UvTPXlImVd4jcucK4qJwb’: Session must be logged in and online to load objects: \<ConnectionState.LOGGE  
May 03 22:21:38 raspberrypi mopidy[487]: DEBUG [SpotifyEventLoop] spotify.eventloop Waiting 295.539s for new events  
May 03 22:21:38 raspberrypi mopidy[487]: DEBUG [HttpServer] mopidy.http.handlers Sent WebSocket message to 192.168.1.127: ‘{“jsonrpc”: “2.0”, “id”: 30, “result”: []}’

Happy to provide anything else, that will help.

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<div class="post-metadata">

**Author:** ![jjok](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.mopidy.com/jjok/32/448_2.png) [@jjok](https://discourse.mopidy.com/u/jjok)\
**Post date:** [May 9, 2021, 9:44am UTC](https://discourse.mopidy.com/t/spotify-login-issues/4916/2 "2021-05-09T09:44:00Z")

</div>

You need to have a look at the logs while Mopidy is starting to see what’s happening. You should see something like “logged in to Spotify in online mode” towards the bottom. I assume that’s not happening as the error says you aren’t logged in.

Maybe `journalctl -u mopidy`, but I’m not sure. I expect you can find the command on this forum somewhere.

FYI you don’t see Spotify Web if you’re using Iris as the frontend.

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**Author:** ![system](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.mopidy.com/system/32/1_2.png) [@system](https://discourse.mopidy.com/u/system)\
**Post date:** [November 7, 2021, 9:44pm UTC](https://discourse.mopidy.com/t/spotify-login-issues/4916/3 "2021-11-07T21:44:12Z")

</div>

Closed on November 7, 2021, 9:44pm UTC

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