# Problem with spotify extension

**URL:** <https://discourse.mopidy.com/t/problem-with-spotify-extension/726>\
**Category:** Misc\
**Created:** [May 13, 2015, 11:35am UTC](https://discourse.mopidy.com/t/problem-with-spotify-extension/726 "2015-05-13T11:35:43Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![npull](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.mopidy.com/npull/32/179_2.png) [@npull](https://discourse.mopidy.com/u/npull)\
**Post date:** [May 13, 2015, 11:35am UTC](https://discourse.mopidy.com/t/problem-with-spotify-extension/726/1 "2015-05-13T11:35:43Z")

</div>

I have mopidy with spotify extension, installed on a Synology NAS via a debian chroot setup. It worked like a charm for months now. However after a system update on the NAS mopidy stopped working (previous system updates had been no problem). After a bit fiddling I got mopify working but kept getting disconnected to spotify (login seemed to work). I then tried to reinstall mopidy and all its extensions on the system. And after this the spotify extension cant login to spotify. I get following error when staring mopify;

ERROR Spotify login error: Cannot connect to Spotify

Naturally I’ve double and tripple checked the spotify login and password. So I wonder if anyone here can help me get a clue of the error for this…

_edit: When uninstalling mopify I did remove ~/.cache/mopidy/spotify folder… in it was a User folder that has’nt been recreated since._

I ran mopidy with the “–save-debug-log” flag and here is the log;

```
INFO 2015-05-13 14:15:33,289 [18156:MainThread] mopidy. __main__
  Starting Mopidy 1.0.4
DEBUG 2015-05-13 14:15:33,308 [18156:MainThread] mopidy.ext
  Loading entry point: spotify = mopidy_spotify:Extension
DEBUG 2015-05-13 14:15:33,310 [18156:MainThread] mopidy.ext
  Loaded extension: Mopidy-Spotify 1.3.0
DEBUG 2015-05-13 14:15:33,325 [18156:MainThread] mopidy.ext
  Loading entry point: mopify = mopidy_mopify:MopifyExtension
DEBUG 2015-05-13 14:15:33,677 [18156:MainThread] mopidy.ext
  Loaded extension: Mopidy-Mopify 1.4.2
DEBUG 2015-05-13 14:15:33,698 [18156:MainThread] mopidy.ext
  Loading entry point: mpd = mopidy.mpd:Extension
DEBUG 2015-05-13 14:15:33,699 [18156:MainThread] mopidy.ext
  Loaded extension: Mopidy-MPD 1.0.4
DEBUG 2015-05-13 14:15:33,699 [18156:MainThread] mopidy.ext
  Loading entry point: http = mopidy.http:Extension
DEBUG 2015-05-13 14:15:33,701 [18156:MainThread] mopidy.ext
  Loaded extension: Mopidy-HTTP 1.0.4
DEBUG 2015-05-13 14:15:33,701 [18156:MainThread] mopidy.ext
  Loading entry point: stream = mopidy.stream:Extension
DEBUG 2015-05-13 14:15:33,702 [18156:MainThread] mopidy.ext
  Loaded extension: Mopidy-Stream 1.0.4
DEBUG 2015-05-13 14:15:33,702 [18156:MainThread] mopidy.ext
  Loading entry point: m3u = mopidy.m3u:Extension
DEBUG 2015-05-13 14:15:33,703 [18156:MainThread] mopidy.ext
  Loaded extension: Mopidy-M3U 1.0.4
DEBUG 2015-05-13 14:15:33,703 [18156:MainThread] mopidy.ext
  Loading entry point: softwaremixer = mopidy.softwaremixer:Extension
DEBUG 2015-05-13 14:15:33,704 [18156:MainThread] mopidy.ext
  Loaded extension: Mopidy-SoftwareMixer 1.0.4
DEBUG 2015-05-13 14:15:33,704 [18156:MainThread] mopidy.ext
  Loading entry point: local = mopidy.local:Extension
DEBUG 2015-05-13 14:15:33,706 [18156:MainThread] mopidy.ext
  Loaded extension: Mopidy-Local 1.0.4
DEBUG 2015-05-13 14:15:33,708 [18156:MainThread] mopidy.ext
  Discovered extensions: spotify, mopify, mpd, http, stream, m3u, softwaremixer, local
DEBUG 2015-05-13 14:15:33,739 [18156:MainThread] mopidy.config.keyring
  Fetching passwords from your keyring failed. Any passwords stored in the keyring will not be available. (dbus not installed)
INFO 2015-05-13 14:15:33,740 [18156:MainThread] mopidy.config
  Loading config from builtin defaults
DEBUG 2015-05-13 14:15:33,751 [18156:MainThread] mopidy.config
  Loading config from /etc/xdg/mopidy/mopidy.conf failed; it does not exist
INFO 2015-05-13 14:15:33,751 [18156:MainThread] mopidy.config
  Loading config from /root/.config/mopidy/mopidy.conf
INFO 2015-05-13 14:15:33,757 [18156:MainThread] mopidy.config
  Loading config from command line options
DEBUG 2015-05-13 14:15:33,787 [18156:MainThread] mopidy.ext
  Validating extension: spotify
DEBUG 2015-05-13 14:15:33,798 [18156:MainThread] mopidy.ext
  Validating extension: mopify
DEBUG 2015-05-13 14:15:33,811 [18156:MainThread] mopidy.ext
  Validating extension: mpd
DEBUG 2015-05-13 14:15:33,816 [18156:MainThread] mopidy.ext
  Validating extension: http
DEBUG 2015-05-13 14:15:33,821 [18156:MainThread] mopidy.ext
  Validating extension: stream
DEBUG 2015-05-13 14:15:33,827 [18156:MainThread] mopidy.ext
  Validating extension: m3u
DEBUG 2015-05-13 14:15:33,832 [18156:MainThread] mopidy.ext
  Validating extension: softwaremixer
DEBUG 2015-05-13 14:15:33,839 [18156:MainThread] mopidy.ext
  Validating extension: local
INFO 2015-05-13 14:15:33,844 [18156:MainThread] mopidy. __main__
  Enabled extensions: mopify, spotify, mpd, softwaremixer, http
INFO 2015-05-13 14:15:33,846 [18156:MainThread] mopidy. __main__
  Disabled extensions: m3u, local, stream
DEBUG 2015-05-13 14:15:34,003 [18156:MainThread] mopidy.commands
  Available Mopidy mixers: SoftwareMixer
INFO 2015-05-13 14:15:34,004 [18156:MainThread] mopidy.commands
  Starting Mopidy mixer: SoftwareMixer
DEBUG 2015-05-13 14:15:34,009 [18156:MainThread] pykka
  Registered SoftwareMixer (urn:uuid:f549fc3d-19e0-4ea4-91a8-c4cc1d8a1ce2)
DEBUG 2015-05-13 14:15:34,010 [18156:MainThread] pykka
  Starting SoftwareMixer (urn:uuid:f549fc3d-19e0-4ea4-91a8-c4cc1d8a1ce2)
DEBUG 2015-05-13 14:15:34,013 [18156:MainThread] mopidy.commands
  Mixer volume left unchanged
INFO 2015-05-13 14:15:34,014 [18156:MainThread] mopidy.commands
  Starting Mopidy audio
DEBUG 2015-05-13 14:15:34,017 [18156:MainThread] pykka
  Registered Audio (urn:uuid:be66f0aa-670c-4651-843e-8e2cc9c7ddb7)
DEBUG 2015-05-13 14:15:34,018 [18156:MainThread] pykka
  Starting Audio (urn:uuid:be66f0aa-670c-4651-843e-8e2cc9c7ddb7)
INFO 2015-05-13 14:15:34,023 [18156:MainThread] mopidy.commands
  Starting Mopidy backends: SpotifyBackend
DEBUG 2015-05-13 14:15:34,046 [18156:MainThread] pykka
  Registered SpotifyBackend (urn:uuid:16e579a1-0783-4013-993f-716bfc81e81d)
DEBUG 2015-05-13 14:15:34,047 [18156:MainThread] pykka
  Starting SpotifyBackend (urn:uuid:16e579a1-0783-4013-993f-716bfc81e81d)
INFO 2015-05-13 14:15:34,059 [18156:SpotifyBackend-4] mopidy_spotify.backend
  Mopidy uses SPOTIFY(R) CORE
DEBUG 2015-05-13 14:15:34,061 [18156:SpotifyBackend-4] mopidy_spotify.backend
  Connecting to Spotify
DEBUG 2015-05-13 14:15:34,069 [18156:SpotifyThread] mopidy.utils.process
  SpotifyThread: Starting thread
TRACE 2015-05-13 14:15:34,088 [18156:MainThread] mopidy.utils.timer
  SpotifyBackend took 62ms
INFO 2015-05-13 14:15:34,089 [18156:MainThread] mopidy.commands
  Starting Mopidy core
INFO 2015-05-13 14:15:34,091 [18156:Audio-2] mopidy.audio.actor
  Audio output set to "autoaudiosink"
DEBUG 2015-05-13 14:15:34,106 [18156:SpotifyThread] mopidy_spotify.session_manager
  System message: 11:15:34.106 I [offline_authorizer.cpp:297] Unable to login offline: no such user
DEBUG 2015-05-13 14:15:34,110 [18156:MainThread] pykka
  Registered Core (urn:uuid:cbaece4a-c8de-496b-a5ea-5c5e5642c825)
DEBUG 2015-05-13 14:15:34,111 [18156:MainThread] pykka
  Starting Core (urn:uuid:cbaece4a-c8de-496b-a5ea-5c5e5642c825)
DEBUG 2015-05-13 14:15:34,112 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:34.112 I [ap:1752] Connecting to AP ap.spotify.com:4070
DEBUG 2015-05-13 14:15:34,116 [18156:SpotifyThread] pyspotify.manager.session
  No message received before timeout. Processing events
DEBUG 2015-05-13 14:15:34,117 [18156:SpotifyThread] pyspotify.manager.session
  Will wait 300.398s for next message
INFO 2015-05-13 14:15:34,232 [18156:MainThread] mopidy.commands
  Starting Mopidy frontends: MpdFrontend, HttpFrontend
INFO 2015-05-13 14:15:34,246 [18156:MainThread] mopidy.mpd.actor
  MPD server running at [::ffff:127.0.0.1]:6600
DEBUG 2015-05-13 14:15:34,248 [18156:MainThread] pykka
  Registered MpdFrontend (urn:uuid:d518c338-3293-4036-856d-a142238dd704)
DEBUG 2015-05-13 14:15:34,252 [18156:MainThread] pykka
  Starting MpdFrontend (urn:uuid:d518c338-3293-4036-856d-a142238dd704)
TRACE 2015-05-13 14:15:34,260 [18156:MainThread] mopidy.utils.timer
  MpdFrontend took 24ms
DEBUG 2015-05-13 14:15:34,262 [18156:MainThread] mopidy.http.actor
  Starting HTTP server
DEBUG 2015-05-13 14:15:34,266 [18156:MpdFrontend-7] mopidy.zeroconf
  Zeroconf service _mpd._tcp at [Totoro.local]:6600: dbus not installed; publish failed.
DEBUG 2015-05-13 14:15:34,267 [18156:MainThread] pykka
  Registered HttpFrontend (urn:uuid:3004135c-f1f3-4f28-bfd9-07119e034ccb)
DEBUG 2015-05-13 14:15:34,268 [18156:MainThread] pykka
  Starting HttpFrontend (urn:uuid:3004135c-f1f3-4f28-bfd9-07119e034ccb)
TRACE 2015-05-13 14:15:34,275 [18156:MainThread] mopidy.utils.timer
  HttpFrontend took 14ms
INFO 2015-05-13 14:15:34,276 [18156:HttpFrontend-9] mopidy.http.actor
  HTTP server running at [::]:6680
DEBUG 2015-05-13 14:15:34,285 [18156:HttpServer] mopidy.http.actor
  Loaded HTTP extension: mopify
DEBUG 2015-05-13 14:15:34,286 [18156:HttpServer] mopidy.http.actor
  Loaded HTTP extension: mopidy
DEBUG 2015-05-13 14:15:34,287 [18156:HttpServer] mopidy.http.actor
  HTTP routes from extensions: 
    u'/mopify': <class 'mopidy.http.handlers.AddSlashHandler'>
    u'/mopify/sync/(.*)': <class 'mopidy_mopify.sync.RootRequestHandler'>
    u'/mopify/update': <class 'mopidy_mopify.update.UpdateRequestHandler'>
    u'/mopify/(.*)': <class 'tornado.web.StaticFileHandler'>
    u'/mopidy': <class 'mopidy.http.handlers.AddSlashHandler'>
    u'/mopidy/ws/?': <class 'mopidy.http.handlers.WebSocketHandler'>
    u'/mopidy/rpc': <class 'mopidy.http.handlers.JsonRpcHandler'>
    u'/mopidy/(.+)': <class 'mopidy.http.handlers.StaticFileHandler'>
    u'/mopidy/': <class 'mopidy.http.handlers.ClientListHandler'>
    u'/': <class 'tornado.web.RedirectHandler'>
DEBUG 2015-05-13 14:15:34,295 [18156:HttpFrontend-9] mopidy.zeroconf
  Zeroconf service _http._tcp at [Totoro.local]:6680: dbus not installed; publish failed.
DEBUG 2015-05-13 14:15:34,296 [18156:HttpFrontend-9] mopidy.zeroconf
  Zeroconf service _mopidy-http._tcp at [Totoro.local]:6680: dbus not installed; publish failed.
DEBUG 2015-05-13 14:15:39,115 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:39.115 E [ap:1694] AP Socket Error: Timeout reached (20000)
DEBUG 2015-05-13 14:15:39,116 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:39.116 E [ap:3953] Connection error: 117
DEBUG 2015-05-13 14:15:39,117 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:39.117 I [ap:1752] Connecting to AP ap.spotify.com:443
DEBUG 2015-05-13 14:15:39,121 [18156:SpotifyThread] pyspotify.manager.session
  Got message; processing events
DEBUG 2015-05-13 14:15:39,122 [18156:SpotifyThread] pyspotify.manager.session
  Will wait 295.393s for next message
DEBUG 2015-05-13 14:15:44,123 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:44.123 E [ap:1694] AP Socket Error: Timeout reached (20000)
DEBUG 2015-05-13 14:15:44,125 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:44.125 E [ap:3953] Connection error: 117
DEBUG 2015-05-13 14:15:44,157 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:44.157 I [ap:1752] Connecting to AP ap.spotify.com:80
DEBUG 2015-05-13 14:15:44,199 [18156:SpotifyThread] pyspotify.manager.session
  Got message; processing events
DEBUG 2015-05-13 14:15:44,200 [18156:SpotifyThread] pyspotify.manager.session
  Will wait 290.315s for next message
DEBUG 2015-05-13 14:15:49,163 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:49.162 E [ap:1694] AP Socket Error: Timeout reached (20000)
DEBUG 2015-05-13 14:15:49,167 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:49.166 E [ap:3953] Connection error: 117
DEBUG 2015-05-13 14:15:49,206 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:49.206 I [ap:1752] Connecting to AP ap.spotify.com:4070
DEBUG 2015-05-13 14:15:49,233 [18156:SpotifyThread] pyspotify.manager.session
  Got message; processing events
DEBUG 2015-05-13 14:15:49,234 [18156:SpotifyThread] pyspotify.manager.session
  Will wait 285.281s for next message
DEBUG 2015-05-13 14:15:54,212 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:54.212 E [ap:1694] AP Socket Error: Timeout reached (20000)
DEBUG 2015-05-13 14:15:54,213 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:54.213 E [ap:3953] Connection error: 117
DEBUG 2015-05-13 14:15:54,214 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:54.214 I [ap:1752] Connecting to AP ap.spotify.com:443
DEBUG 2015-05-13 14:15:54,262 [18156:SpotifyThread] pyspotify.manager.session
  Got message; processing events
DEBUG 2015-05-13 14:15:54,263 [18156:SpotifyThread] pyspotify.manager.session
  Will wait 280.252s for next message
DEBUG 2015-05-13 14:15:59,260 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:59.260 E [ap:1694] AP Socket Error: Timeout reached (20000)
DEBUG 2015-05-13 14:15:59,262 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:59.262 E [ap:3953] Connection error: 117
DEBUG 2015-05-13 14:15:59,316 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:15:59.316 I [ap:1752] Connecting to AP ap.spotify.com:80
DEBUG 2015-05-13 14:15:59,341 [18156:SpotifyThread] pyspotify.manager.session
  Got message; processing events
DEBUG 2015-05-13 14:15:59,342 [18156:SpotifyThread] pyspotify.manager.session
  Will wait 275.173s for next message
DEBUG 2015-05-13 14:16:04,319 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:16:04.319 E [ap:1694] AP Socket Error: Timeout reached (20000)
DEBUG 2015-05-13 14:16:04,321 [18156:Dummy-6] mopidy_spotify.session_manager
  System message: 11:16:04.321 E [ap:3953] Connection error: 117
DEBUG 2015-05-13 14:16:04,376 [18156:SpotifyThread] pyspotify.manager.session
  Got message; processing events
DEBUG 2015-05-13 14:16:04,377 [18156:SpotifyThread] pyspotify.manager.session
  Will wait 270.138s for next message
DEBUG 2015-05-13 14:16:04,382 [18156:SpotifyThread] pyspotify.manager.session
  Got message; processing events
ERROR 2015-05-13 14:16:04,383 [18156:SpotifyThread] mopidy_spotify.session_manager
  Spotify login error: Cannot connect to Spotify
DEBUG 2015-05-13 14:16:04,384 [18156:SpotifyThread] pyspotify.manager.session
  Will wait 270.133s for next message
DEBUG 2015-05-13 14:16:04,386 [18156:SpotifyThread] pyspotify.manager.session
  Got message; processing events
INFO 2015-05-13 14:16:04,387 [18156:SpotifyThread] mopidy_spotify.session_manager
  Disconnected from Spotify
DEBUG 2015-05-13 14:16:04,389 [18156:SpotifyThread] pyspotify.manager.session
  Will wait 270.128s for next message
DEBUG 2015-05-13 14:16:04,390 [18156:SpotifyThread] pyspotify.manager.session
  Got message; stopping main loop
DEBUG 2015-05-13 14:16:04,390 [18156:SpotifyThread] mopidy.utils.process
  SpotifyThread: Exiting thread
INFO 2015-05-13 14:16:15,912 [18156:MainThread] mopidy.commands
  Interrupted. Exiting...
INFO 2015-05-13 14:16:15,913 [18156:MainThread] mopidy.commands
  Stopping Mopidy frontends
DEBUG 2015-05-13 14:16:15,915 [18156:MainThread] mopidy.utils.process
  Stopping 1 instance(s) of MpdFrontend
DEBUG 2015-05-13 14:16:15,917 [18156:MpdFrontend-7] pykka
  Unregistered MpdFrontend (urn:uuid:d518c338-3293-4036-856d-a142238dd704)
DEBUG 2015-05-13 14:16:15,917 [18156:MpdFrontend-7] pykka
  Stopped MpdFrontend (urn:uuid:d518c338-3293-4036-856d-a142238dd704)
DEBUG 2015-05-13 14:16:15,918 [18156:MpdFrontend-7] mopidy.utils.process
  Stopping 0 instance(s) of MpdSession
DEBUG 2015-05-13 14:16:15,920 [18156:MainThread] mopidy.utils.process
  Stopping 1 instance(s) of HttpFrontend
DEBUG 2015-05-13 14:16:15,921 [18156:HttpFrontend-9] pykka
  Unregistered HttpFrontend (urn:uuid:3004135c-f1f3-4f28-bfd9-07119e034ccb)
DEBUG 2015-05-13 14:16:15,922 [18156:HttpFrontend-9] pykka
  Stopped HttpFrontend (urn:uuid:3004135c-f1f3-4f28-bfd9-07119e034ccb)
DEBUG 2015-05-13 14:16:15,923 [18156:HttpFrontend-9] mopidy.http.actor
  Stopping HTTP server
DEBUG 2015-05-13 14:16:15,924 [18156:HttpServer] mopidy.http.actor
  Stopped HTTP server
INFO 2015-05-13 14:16:15,926 [18156:MainThread] mopidy.commands
  Stopping Mopidy core
DEBUG 2015-05-13 14:16:15,928 [18156:MainThread] mopidy.utils.process
  Stopping 1 instance(s) of Core
DEBUG 2015-05-13 14:16:15,930 [18156:Core-5] pykka
  Unregistered Core (urn:uuid:cbaece4a-c8de-496b-a5ea-5c5e5642c825)
DEBUG 2015-05-13 14:16:15,931 [18156:Core-5] pykka
  Stopped Core (urn:uuid:cbaece4a-c8de-496b-a5ea-5c5e5642c825)
INFO 2015-05-13 14:16:15,932 [18156:MainThread] mopidy.commands
  Stopping Mopidy backends
DEBUG 2015-05-13 14:16:15,934 [18156:MainThread] mopidy.utils.process
  Stopping 1 instance(s) of SpotifyBackend
DEBUG 2015-05-13 14:16:15,936 [18156:SpotifyBackend-4] pykka
  Unregistered SpotifyBackend (urn:uuid:16e579a1-0783-4013-993f-716bfc81e81d)
DEBUG 2015-05-13 14:16:15,938 [18156:SpotifyBackend-4] pykka
  Stopped SpotifyBackend (urn:uuid:16e579a1-0783-4013-993f-716bfc81e81d)
DEBUG 2015-05-13 14:16:15,939 [18156:SpotifyBackend-4] mopidy_spotify.session_manager
  Logging out from Spotify
INFO 2015-05-13 14:16:15,941 [18156:MainThread] mopidy.commands
  Stopping Mopidy audio
DEBUG 2015-05-13 14:16:15,943 [18156:MainThread] mopidy.utils.process
  Stopping 1 instance(s) of Audio
DEBUG 2015-05-13 14:16:15,944 [18156:Audio-2] pykka
  Unregistered Audio (urn:uuid:be66f0aa-670c-4651-843e-8e2cc9c7ddb7)
DEBUG 2015-05-13 14:16:15,945 [18156:Audio-2] pykka
  Stopped Audio (urn:uuid:be66f0aa-670c-4651-843e-8e2cc9c7ddb7)
INFO 2015-05-13 14:16:15,948 [18156:MainThread] mopidy.commands
  Stopping Mopidy mixer
DEBUG 2015-05-13 14:16:15,950 [18156:MainThread] mopidy.utils.process
  Stopping 1 instance(s) of SoftwareMixer
DEBUG 2015-05-13 14:16:15,952 [18156:SoftwareMixer-1] pykka
  Unregistered SoftwareMixer (urn:uuid:f549fc3d-19e0-4ea4-91a8-c4cc1d8a1ce2)
DEBUG 2015-05-13 14:16:15,953 [18156:SoftwareMixer-1] pykka
  Stopped SoftwareMixer (urn:uuid:f549fc3d-19e0-4ea4-91a8-c4cc1d8a1ce2)
DEBUG 2015-05-13 14:16:15,954 [18156:MainThread] mopidy.utils.process
  All actors stopped.

```

And here is my config:

```
[logging]
color = true
console_format = %(levelname)-8s %(message)s
debug_format = %(levelname)-8s %(asctime)s [%(process)d:%(threadName)s] %(name)s\n %(message)s
debug_file = mopidy.log
config_file =

[audio]
mixer = software
mixer_volume = 
output = autoaudiosink

[proxy]
scheme = 
hostname = 
port = 
username = 
password = 

[spotify]
enabled = true
username = ********
password = ********
bitrate = 160
timeout = 10
cache_dir = $XDG_CACHE_DIR/mopidy/spotify
settings_dir = $XDG_CONFIG_DIR/mopidy/spotify
toplist_countries = 
  AD
  AR
  AU
  AT
  BE
  CO
  CY
  DK
  EE
  FI
  FR
  DE
  GR
  HK
  IS
  IE
  IT
  LV
  LI
  LT
  LU
  MY
  MX
  MC
  NL
  NZ
  NO
  PT
  ES
  SG
  SE
  CH
  TW
  TR
  GB
  US

[mopify]
enabled = true
debug = false

[mpd]
enabled = false ; Extension disabled by user config.

[http]
enabled = true
hostname = ::
port = 6680
static_dir =
zeroconf = Mopidy HTTP server on $hostname

[stream]
enabled = false ; Extension disabled by user config.

[m3u]
enabled = false ; Extension disabled by user config.

[softwaremixer]
enabled = true

[local]
enabled = false ; Extension disabled by user config.
```

---

<div class="post-metadata">

**Author:** ![jodal](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.mopidy.com/jodal/32/2651_2.png) [@jodal](https://discourse.mopidy.com/u/jodal)\
**Post date:** [May 13, 2015, 11:54am UTC](https://discourse.mopidy.com/t/problem-with-spotify-extension/726/2 "2015-05-13T11:54:14Z")

</div>

This looks like the same issue as discussed (without resolution so far) in [https://github.com/mopidy/mopidy-spotify/issues/54](https://github.com/mopidy/mopidy-spotify/issues/54)

---

<div class="post-metadata">

**Author:** ![Stefan\_Johannes](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@Stefan\_Johannes](https://discourse.mopidy.com/u/Stefan_Johannes)\
**Post date:** [May 14, 2015, 5:22pm UTC](https://discourse.mopidy.com/t/problem-with-spotify-extension/726/3 "2015-05-14T17:22:49Z")

</div>

I have had the same problem. After a packet trace on my router I found the DNS wasn’t working properly. After changing the DNS settings on the mopedy server to 8.8.8.8 and 8.8.4.4 it worked again.

I hope this helps.

---

<div class="post-metadata">

**Author:** ![npull](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.mopidy.com/npull/32/179_2.png) [@npull](https://discourse.mopidy.com/u/npull)\
**Post date:** [May 15, 2015, 7:41am UTC](https://discourse.mopidy.com/t/problem-with-spotify-extension/726/4 "2015-05-15T07:41:52Z")

</div>

Thanks, It seems my problem is with the network connection aswell, normally I got my NAS connected to a VPN, by shutting that down mopidy can login to spotify again.

(A problem not related to mopidy was described here, so I removed it. I solved it as my next post reveals.)

---

<div class="post-metadata">

**Author:** ![npull](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.mopidy.com/npull/32/179_2.png) [@npull](https://discourse.mopidy.com/u/npull)\
**Post date:** [May 15, 2015, 8:28am UTC](https://discourse.mopidy.com/t/problem-with-spotify-extension/726/5 "2015-05-15T08:28:55Z")

</div>

I solved it. There was a problem with my chroot environment, /proc and /dev was not mounted properly, so the chroot environment could’nt access my soundcard.

---

<div class="post-metadata">

**Author:** ![npull](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.mopidy.com/npull/32/179_2.png) [@npull](https://discourse.mopidy.com/u/npull)\
**Post date:** [May 15, 2015, 9:50am UTC](https://discourse.mopidy.com/t/problem-with-spotify-extension/726/6 "2015-05-15T09:50:47Z")

</div>

Now a new issue arrived. After fixing my chroot environment everything kinda works, login to spotify works, playing songs work. However now I have a problem with sound quality… Its horrible, the bas crackles. Playing local files with mopify works with good quality so there is no problem with hardware or Alsa library, it most be somehting wrong with the spotify extension or some settings…

**edit: Local files got the bad quality aswell… But I tried to play with another media player on the system and it works great. So its most likely not the spotify extension that produce the bad quality sound. Can it be mopidy somehow? or is it more likely to be some other dependent library? I did not have this quality problem before I started to re-install everything.**

When I play music from the spotify extension (or local files) I get this warning;

```
WARNING Element doesn't implement handling of this stream. Please file a bug.

```

And when I exit mopidy I get this error;

```
Exception in thread SpotifyThread (most likely raised during interpreter shutdown):
Traceback (most recent call last):
  File "/usr/lib/python2.7/threading.py", line 552, in __bootstrap_inner
  File "/usr/local/lib/python2.7/dist-packages/mopidy/utils/process.py", line 64, in run
  File "/usr/share/mopidy/mopidy_spotify/session_manager.py", line 67, in run_inside_try
  File "/usr/local/lib/python2.7/dist-packages/spotify/manager/session.py", line 81, in connect
  File "/usr/local/lib/python2.7/dist-packages/spotify/manager/session.py", line 111, in loop
<type 'exceptions.AttributeError'>: 'NoneType' object has no attribute 'Empty'

```

Might it have something to do with it?